Case Study

J. W. Logistics

Taking Digital Leap with RPA Bots

Headquartered in Frisco, Texas, J. W. Logistics is a transportation and logistics company offering final mile transportation and logistics solutions across the US.

6 Hrs – 45 Mins

TAT Reduction in ATS Billing Process

100%

Error-free Data Processing

200 Order ID

Uploaded by Bots for Billing Process


AutomationEdge was appointed as a business transformation partner to drive efficiency and accuracy in various business processes. A thorough business process assessment was performed to identify the feasibility of implementing RPA bots.

Automation Goals

  • Manage and operate high volume of applications efficiently
  • Streamline data extraction and processing
  • Perform multiple validations with ease
  • Enhance productivity
  • Reduce turnaround time

Process Overview

Post business process assessment, AutomationEdge identified the ATS billing process to drive accuracy and faster resolution using automation. An RPA bot was implemented in the process that helped to –

  • Streamline order process
  • Accelerate order downloading
  • Identify and fill data automatically
  • Update loadable files and shoot reports

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI

The Only Conversational AI And Automation Platform You’ll Ever Need

75% Improvement In Customer Satisfaction Rating90% Reduction In Employee Wait Time50% Of Tickets With End-to-End AutomationNew Revenue Channel Created With Conversational AI