Case Study
IDBI Federal Life Insurance
Uplevel Workforce Management With AutomationEdge RPA
IDBI Federal is a multinational insurance giant located in Europe with a robust network of 3000+ branches across India serving 8,00,000+ customers with branches across India
80%
TAT reduction in life insurance proposal process
80%
TAT reduction in claims process
30%
TAT reduction in email request processing
100%
Accurate audit report generation
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To accelerate the workflow management, AutomationEdge helped IDBI bank to kick-start its automation journey. AutomationEdge assessed the multiple systems to identify the perfect or best-fit business process for automation.
Automation Goals
- Manage multiple business rules and validations
- Provide error-free audit report generation
- Perform multiple validations with limited manual intervention
- Reduce turnaround time for business process execution
Process Overview
After understanding the client’s line of business and various processes, AutomationEdge identified the below automation candidates to drive accuracy and process efficiency for employees and customers as well. An RPA bot as a solution was initiated to fast-track the below process-
- Life Insurance Proposal Process
- Claim Process
- Email Tagging Process