AutomationEdge, Cherwell form technical alliance to enable codeless IT Process Automation

AutomationEdge now available on Cherwell’s mApp Exchange to automate repetitive IT tickets

Houston, TX, 23 May 2018 – AutomationEdge, the leader in IT Process Automation and Robotic Process Automation (RPA), today announced the integration of its IT Process Automation platform AutomationEdge with a global leader in enterprise service management solutions, Cherwell Software. The integration, available to Cherwell® Service Management (CSM) users via the Cherwell mApp Exchange, extends ITSM capabilities without adding to the management workload.

AutomationEdge for Cherwell gives IT support managers’ wizard-based, out-of-the-box methods for quickly setting up service desk automation that ultimately reduce the number of tickets that human IT staff needs to resolve.

Through service desk automation using AutomationEdge, a company can automate repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. Few sample scenarios are as below:

• Employee Onboarding and Off-boarding: Creation/deletion of Domain User and Email box, add/modify distribution list etc.
• Access management: Access to a shared folder, printers, database, software like HRMS, SVN, Salesforce etc.
• Incident Resolution: Server restart, service restart, disk clean-up, password reset, unlock user account etc.
• Periodic backup of the database server, file server etc.
• Remedial actions for the events received from event monitoring tools

All this can be achieved by downloading the AutomationEdge mApp from the Exchange and using the configuration wizard.

With this codeless integration, now IT service and support personnel will have a powerful tool for almost instantaneous resolution of IT requests and incidents. The business users will have a 24*7 service storefront where their requests get fulfilled automatically.

AutomationEdge helps in reducing costs, eliminating errors TAT / SLA improvement, scalability, increased compliance and increased customer satisfaction through automated service desk ticket resolution. AutomationEdge shortens the time required to resolve incidents and fulfill requests, resulting in a huge productivity gain for business users.

“IT support and service organizations are struggling to meet expectations of business to take up digital transformation projects and also keep the lights ON in the face of shrinking resources and stagnant budgets. Cherwell and AutomationEdge are so critical to their success because together they help reduce costs and increase the speed of response to business” – said Uday Birajdar, CEO at AutomationEdge.

“Automation is increasingly becoming a critical success factor for IT managers faced with long lists of repetitive tasks, and this integration enables users to handle those without touching a single line of code,” said Matthew Peeples, Vice President of Strategic Alliances, Cherwell Software. “The Cherwell mApp Exchange is growing every day with high value extensions, enhancements and integrations and we are pleased to now add AutomationEdge to further empower our customers without adding to their workloads.”